Shipping policy
Shipping Policy
At Cozytails, we strive to ensure that your orders are processed and delivered as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–3 business days, excluding weekends and public holidays.
Once your order has been processed and dispatched, you may receive a shipping confirmation email with tracking information, where available.
Shipping & Delivery Times
Estimated delivery times vary depending on your location and local carrier services.
Most orders arrive within 4–8 business days after processing. However, international deliveries may take longer depending on customs processing, local postal services, and other factors outside our control.
Please note that delivery times are estimates only and are not guaranteed. Your statutory delivery rights remain unaffected.
Order Tracking
Once your order has been dispatched, you may receive tracking information to monitor your shipment's progress.
If you have any questions regarding your order or its delivery status, please contact us at cozytailsss@use.startmail.com.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by local authorities.
Where applicable and not already included in the checkout price, these charges may be the responsibility of the customer, subject to local laws and regulations.
Shipping Issues
If your order arrives damaged, incorrect, or does not arrive within the expected timeframe, please contact our customer support team.
We will review the situation and work to find an appropriate solution.
Contact Us
For any shipping-related questions or concerns, please reach out to us.
Store: Cozytails