Terms of Service

OVERVIEW

Welcome to Cozytails! The terms "we", "us" and "our" refer to Cozytails. Cozytails operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Cozytails is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colors or product appearance may differ from how they appear on your screen due to the type of device you use and your device settings.

We do not guarantee that the appearance of products will be identical to how they are depicted on your screen. Nothing in this section affects your statutory rights regarding products that are faulty, damaged, or not as described.

All descriptions of products are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Cozytails reserves the right to accept or decline your order for legitimate reasons, subject to applicable law.

Your order is not accepted until Cozytails confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting, as Cozytails may be unable to accommodate cancellation requests after an order has been processed. This does not affect any statutory cancellation rights.

In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email address, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to our Returns & Refunds Policy [LINK], in addition to any applicable statutory rights.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice.

The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email.

Any applicable taxes, shipping fees, customs duties, or other charges will be disclosed as required by applicable law.

Prices displayed in our online store may differ from prices offered through other retailers or platforms.

We may offer promotions that are subject to separate terms and conditions. If there is a conflict between the terms of a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store.

You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

You represent and warrant that you are authorized to use the payment method provided and agree to pay all applicable charges associated with your purchase.

SECTION 5 - SHIPPING AND DELIVERY

At Cozytails, we strive to ensure that your orders are processed and delivered as efficiently as possible.

All estimated delivery times are provided for informational purposes and may vary depending on destination, carrier availability, customs processing, and other circumstances.

We are not responsible for delays caused by circumstances outside our reasonable control. However, this does not affect any rights or remedies available to you under applicable consumer protection laws.

Risk of loss or damage to goods remains with Cozytails until the goods are delivered to you or a person designated by you, except where applicable law provides otherwise.

For international orders, customs duties, import taxes, VAT, or other fees may apply. Where these charges are not included in the purchase price, customers may be responsible for paying them, subject to applicable law and the information provided at checkout.

For questions regarding shipping or delivery, please contact cozytailsss@use.startmail.com.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection, and arrangement thereof, are owned by Cozytails, its affiliates, or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only.

You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent, except as permitted by law.

Nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Cozytails, Shopify, or any third party.

Unauthorized use of the Services may constitute a violation of applicable intellectual property laws.

All rights not expressly granted herein are reserved by Cozytails.

Cozytails' names, logos, product and service names, designs, and slogans are trademarks or brand identifiers of Cozytails or their respective owners.

Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify.

All other trademarks belong to their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties over which we have no direct control.

Such tools may be provided "as is" and "as available", without additional warranties or endorsements from Cozytails, except as required by applicable law.

Any use of optional third-party tools is at your own discretion, and you should review the terms and policies applicable to those tools.

We may introduce new features, resources, or services in the future. Such additions shall also be considered part of the Services and subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality.

We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites you choose to access.

If you decide to leave our Services to access third-party websites, you do so at your own discretion.

We recommend reviewing the terms, privacy policies, and business practices of third-party websites before engaging in transactions.

Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the relevant third party.

Nothing in this section excludes liability that cannot lawfully be excluded.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Cozytails is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make in our store are made directly with Cozytails.

By using the Services, you acknowledge that Shopify provides the underlying ecommerce platform but is not the seller of the products offered by Cozytails.

Any questions regarding purchases, delivery, returns, or refunds should be directed to Cozytails.

Nothing in this section affects any rights or remedies that cannot lawfully be excluded.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK].

Certain personal information may also be subject to Shopify's Privacy Policy.

Because the Services are hosted by Shopify, Shopify may collect and process personal information about your access to and use of the Services in order to provide and improve the platform.

Information you submit may be transmitted to and shared with Shopify and other service providers, including parties located in countries other than your country of residence.

Please review our Privacy Policy for additional details about how Cozytails, Shopify, and our service providers collect, use, and protect your personal information.

For privacy-related questions, contact cozytailsss@use.startmail.com.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, or other content (collectively, "Feedback"), you grant Cozytails a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback for purposes connected with operating, improving, and promoting our Services, subject to applicable law and privacy rights.

You represent and warrant that:

• You own or have the necessary rights to the Feedback you submit.

• You have disclosed any compensation or incentives received in connection with your submission.

• Your Feedback complies with these Terms and applicable law.

We reserve the right to monitor, edit, or remove Feedback that is unlawful, offensive, threatening, defamatory, obscene, misleading, or otherwise inappropriate.

You agree that your Feedback will not violate the rights of any third party, including intellectual property, privacy, or other legal rights.

You must not submit Feedback containing malware, fraudulent information, or material intended to interfere with the operation of our Services.

You are responsible for ensuring that the information you submit is accurate and lawful.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, and availability.

We reserve the right to correct errors, inaccuracies, or omissions and to update information when necessary.

If an error affects an order you have already placed, we will notify you where required and handle the situation in accordance with applicable consumer protection laws.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only.

You may not use the Services to:

• Engage in unlawful, fraudulent, or malicious activities.

• Violate any applicable laws or regulations.

• Infringe intellectual property rights.

• Harass, threaten, abuse, or discriminate against others.

• Transmit false or misleading information.

• Distribute malware, viruses, or other harmful code.

• Send unsolicited advertising or spam.

• Impersonate another person or entity.

• Interfere with the security or operation of the website.

• Collect personal information about others without authorization.

• Circumvent security measures or access restrictions.

We reserve the right to suspend, restrict, or terminate access to the Services if these Terms are violated, subject to applicable law.

SECTION 14 - AGENTS

14.1 This section applies to the use of automated software, bots, or autonomous and semi-autonomous systems ("Agents") that access or interact with the Services.

14.2 Agents must comply with applicable laws, website security measures, and any reasonable access restrictions established by Cozytails.

14.3 We may limit or restrict automated access where necessary to protect website security, customer information, and service availability.

14.4 Agents must not:

• Circumvent CAPTCHAs or security controls.

• Conceal malicious or unauthorized automated activity.

• Attempt to access restricted systems without permission.

• Interfere with the proper operation of the Services.

We reserve the right to restrict unauthorized automated access where appropriate.

SECTION 15 - TERMINATION

We may terminate or suspend access to the Services, or any part thereof, if you violate these Terms or engage in activity that threatens the security or lawful operation of the Services.

Any outstanding payment obligations incurred before termination will remain payable, subject to applicable law.

Provisions relating to Intellectual Property, Feedback, Liability, Indemnification, Governing Law, and other matters that by their nature should survive termination will continue to apply.

SECTION 16 - DISCLAIMER OF WARRANTIES

Information presented through the Services is provided for general informational purposes.

While we aim to provide accurate and reliable information, we cannot guarantee that all website content will always be complete, accurate, or free from errors.

We do not guarantee that access to the Services will be uninterrupted, secure, or error-free at all times.

To the fullest extent permitted by applicable law, the Services are provided "as is" and "as available".

Nothing in these Terms excludes or limits statutory warranties, consumer guarantees, or other rights that cannot lawfully be excluded.

In particular, customers in the United Kingdom retain their rights under applicable consumer protection legislation, including rights relating to the satisfactory quality, fitness for purpose, and accurate description of goods.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Cozytails and its affiliates, employees, contractors, service providers, and licensors shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the Services where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of statutory consumer rights.

• Any other liability that cannot legally be excluded or restricted.

Customers retain all mandatory legal remedies relating to faulty, unsafe, damaged, or misdescribed products.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Cozytails and its affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers against losses or claims arising from your unlawful use of the Services or your infringement of third-party rights.

Any indemnification obligation shall be subject to applicable law and shall not remove or restrict your statutory consumer rights.

SECTION 19 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall be enforceable only to the extent permitted by applicable law.

Any unenforceable portion shall be considered severed from these Terms without affecting the validity or enforceability of the remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms of Service, together with any policies or operating rules posted on our website, constitute the agreement between you and Cozytails regarding your use of the Services.

They supersede any prior agreements or communications relating to the same subject matter, except where applicable law provides otherwise.

SECTION 21 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by law.

We may transfer or assign our rights and obligations under these Terms where legally permitted, provided that such transfer does not unlawfully reduce your consumer rights.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws of England and Wales, except where mandatory consumer protection laws of another jurisdiction apply.

Any disputes arising from or relating to these Terms shall be subject to the jurisdiction of the courts of England and Wales, without prejudice to any mandatory rights consumers may have to bring proceedings in their country or jurisdiction of residence.

SECTION 23 - HEADINGS

The headings used in these Terms are included for convenience only and shall not limit or otherwise affect their interpretation.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by publishing updates on our website.

Material changes will be communicated where required by applicable law.

Changes will not retroactively remove rights arising from purchases made before the changes took effect.

Your continued use of the Services following the effective date of any changes may constitute acceptance of the updated Terms, subject to applicable law.

SECTION 25 - CONTACT INFORMATION

For questions regarding these Terms of Service, orders, products, or customer support, please contact us.

Cozytails

Email: cozytailsss@use.startmail.com